Every ReNew device completes a rigorous renewal process that
includes full testing that meets the same functional standards as new devices. With
our experience in renewing devices, we have created unique industrial know-how.

A unique industrial
process that makes “As Good as New” devices with limited use of new components.
The process uses different technologies to disassemble, renew each component
separately, and assembly the device back again

WHAT IS COVERED BY THE WARRANTY?

The controlZ warranty covers any technical and mechanical issues with the phone, such as problems with the camera, microphone, speakers, and so on.

We also guarantee a fast repair service – our processing period typically takes 5 business days from the day our warranty team receives the phone. We will either repair or replace your phone with another unit of the same model or repair it.

Please note that the warranty is voided if the phone is damaged due to improper use, such as:- Cracked glass parts- A bent body- Water damage the phone must be repaired exclusively by us, otherwise, the warranty is voided. For a more detailed description of ControlZ's warranty, please see our
Terms and conditions.

WHAT IS NOT COVERED BY THE WARRANTY?

1. Any mechanical or electrical breakdown that results in its inability to function due to normal wear and tear or accidental damage from handling.

2. Non-operating and cosmetic defects to the Device such as defects to paintwork, Product finish, dents ,or scratches.

3. Defects caused by unauthorized repair, theft, burglary, and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious defect, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion.

4. Use of batteries, charger and / or accessories not approved by the manufacturer, incorrect electrical leads or connection. 

5. Loss or defect due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Device. If any serial number has been removed or defaced from the device. 

6. Recalls or modifications to the Device.

WHAT IS RENEW? ARE THE DEVICES NEW OR USED?

Renew is not newRenew is not oldRenew is not refurbishedIt is a new kind of new.controlZ is creating a new category within the preowned segment that doesn’t compromise on the quality of the product or the aspiration of consumer.Every renewed device is “as good as new*” and is backed with industry leading warranty assurance. How do we do this?

With our experience in renewing devices we have created a unique industrial known how.

A unique industrial process that makes “as good as new” devices with limited use of new components.The process uses different technologies to disassemble, renew each component separately and assembly the device back again.